Frequently Asked Questions
Everything you need to know about your custom awards and recognition orders.
How long does it take to process my order?
Most orders are processed and ready to ship within 2-3 business days. Custom engraving or high-volume orders may require additional time, which will be communicated during the checkout process.
Is engraving included in the price?
Yes, we offer free standard engraving on the majority of our trophies, plaques, and medals. Specific items with premium personalization requirements may incur a small additional fee.
Can I see a proof before my award is produced?
Absolutely. For custom logos and complex layouts, we provide a digital proof for your approval to ensure every detail is correct before we begin the production process.
What is your return policy for personalized items?
Due to the custom nature of our products, personalized awards cannot be returned. However, if there is a defect in workmanship or an error on our part, we will replace the item immediately at no cost to you.
Do you offer bulk discounts for large events?
Yes, we offer tiered pricing for large volume orders. The discount is automatically applied to your cart based on the quantity of items selected.
What shipping methods are available?
We offer several shipping options including standard ground, 2-day air, and overnight delivery to ensure your awards arrive in time for your ceremony or event.