Returns & Exchanges
At K2 Awards, we strive for 100% satisfaction on every order; if your items are damaged or incorrect, we offer a 30-day window for returns and exchanges. Please note that personalized or engraved items are generally non-returnable unless a manufacturing defect or spelling error occurred on our part.
Contact Customer Support
Reach out to our support team within 30 days of receiving your order to obtain a Return Merchandise Authorization (RMA) number.
Package Your Items
Securely pack the items in their original packaging, ensuring all components are included to prevent damage during transit.
Affix Shipping Label
Clearly mark the RMA number on the outside of the box and attach the provided shipping label to the package.
Receive Refund or Replacement
Once our warehouse inspects the returned goods, we will process your full refund or ship out your corrected replacement items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing